What is your policy for returns and exchanges?

Returns and exchanges are managed to protect B2B client satisfaction:

1. 1.Defective Products:

   • Any production defects identified on receipt can be returned.

   • Photographic evidence or inspection reports required.

2. 2.Incorrect Items:

   • Wrong sizes, colors, or styles can be exchanged following verification.

   • Partial or full replacement offered depending on order scale.

3. 3.Documentation:

   • Return request must include purchase order, delivery receipt, and defect description.

   • Helps process efficiently and minimize logistics confusion.

4. 4.Shipping Responsibility:

   • Returns for defective goods generally handled by MontForge.

   • Exchange shipping for non-defective items may involve client coordination.

5. 5.Inspection & Resolution:

   • Returned items inspected to verify defect or error.

   • Corrective measures include replacement, repair, or credit note.

6. 6.Preventive Measures:

   • Multi-stage QC reduces errors before shipment.

   • Supports consistent product quality across batches.

MontForge ensures that B2B clients receive high-quality, accurate products and that any issues are resolved efficiently to maintain trust and reliability.

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